Cancellations

RESERVATION POLICIES:

Customers may reserve appointments, services, and classes via our online scheduling system, or by calling 929.266.9223. We require a credit card or prepayment to reserve your experience. All reservations with Bougie Garden Apothecary™️ are subject to our cancellation policy. By making an appointment with us you agree to adhere to the Cancellation Policy. 

CANCELLATION POLICY ONLINE HERBAL CLINIC:

We respectfully request all appointment cancellations or reschedules be made 48 hours prior to the reserved time. Appointments canceled or rescheduled after 48 hours but prior to the day of the appointment will be charged 50% of the scheduled services. No-shows and same-day cancellations will be charged the full cost of the scheduled service. 

CANCELLATION POLICY WORKSHOPS & CHALLENGES:

We offer classes on herbal medicine, nutrition, and health & wellness for the novice and the experienced. Though you may see us offering similar classes routinely, there is always something new and different to talk about. So take it once or three times, we're excited to learn and grow with you. 

All class reservations must be prepaid to guarantee your spot. All class & challenge kit payments & deposits are non-refundable; no cash refunds are given at any time. We rely on our friends at USPS to deliver your workshop & challenge kits. There are no refunds on kits once they have left our office and have a proper tracking number.  If you are unable to attend your reserved class or participate in a challenge, please call or email us as soon as possible. Class credits may be applied only to future classes. Same day cancellations and no-shows will not be credited. 

SUBSCRIPTIONS:

Renewal and Cancellation Terms

If you go to our website to purchase a product (not including the free trial), you may have the option of buying a product one time or purchasing a subscription. If you purchase any subscription, it is automatically billed every thirty (30) days to the credit card you provided when you purchased the subscription until you cancel the subscription. We may use an account updater to automatically update your credit card information in the event it changes, in which case, your renewal will be billed to the updated account information. If you wish to cancel your subscription, you may do so at any time, however, you must cancel your subscription seventy-two (72) hours prior to your next billing cycle in order to not be billed. To cancel your subscription, simply call us at 1-929-266-9223 or email us at hello@finesselifeholistics.com.

CAUTIONS:

Our services and products do not prevent, treat, cure or diagnose illness. When beginning any new protocols, products, etc we encourage you to use common sense precautions and to consult your primary health care provider. 

 

SHIPPING AND REFUND POLICY

We ship orders within the 50 United States via USPS Priority Shipping. Depending on product availability, orders shipped usually arrive within 5 to 7 business days. An accurate shipping address and phone number are required. We are not responsible for late shipments/missing shipments. If you discover that you have made a mistake with your order after you have submitted it to the website, please contact hello@finesselifeholistics.com immediately. You must contact us as soon as possible in order to modify or cancel your pending order. However, we frequently ship the same day that you order, so we cannot guarantee that we will be able to amend your order in accordance with your instructions.

Satisfaction Guaranteed 30-day Refund Policy

If you are unsatisfied with our product, or if it arrives damaged, you may return the unused portion thirty (30) days from the date that the product was originally shipped to you for a full refund (minus shipping charges) according to the following terms. To obtain a full refund, your return must be approved and postmarked thirty (30) days from the date that the product was originally shipped to you.

Shipping Errors

If the shipment is a result of our error, we will gladly reship your correct or additional items at no charge. We are not responsible for any shipping costs associated with returning items unless it is due to an error made by Finesse Life Holistics LLC DBA Bougie Garden Apothecary™️. Original shipping is non-refundable. 

Qualifying returns are eligible for a refund to your credit card or PayPal account. If you paid for your order with a check/money order, we can issue a refund in the form of a company check 30 days after your invoice date.

Items that are shipped back as a return need to be matched to your original invoice. Please provide any information that can help us identify the account or original purchase that matches the returned items.

In the event of non-delivery due to an incorrect address or recipient information supplied by the customer, or if the items ordered were an error of the customer, the following options may be considered for your satisfaction:

  • For non-delivery of an order, please contact us to investigate the issue and recommend a resolution.

  • If the items ordered are unopened, unused, undamaged and in the original packaging, send your order back to us at your shipping expense for a full product refund or an exchange. We recommend you always insure the shipment. Refunds will not include shipping costs originally incurred to ship your order.

  • To exchange an item, send your items back to us at your shipping expense, and we will gladly replace it with another item of your choice. The customer will pay the difference between the product(s) exchanged or receive a refund, as well as pay for return shipping costs to receive the replacement.

 

Returns and Exchanges

Returned products must be sent to the following address:

 

FINESSE LIFE HOLISTICS LLC

RETURNS

901 Sunrise Ave, Suite #A16

Roseville, CA 95661

 

We are not responsible for lost or stolen items. We recommend all returned items be sent using some type of delivery confirmation system to ensure proper delivery.

 

After the shipping department receives your return, it generally takes 5-7 business days or sooner to process your refund. Once a return is processed, it usually takes 30 business days for this return to be posted to your account, depending on your financial institution.

We do not accept returns on products that have been mixed or blended together with other ingredients. Refunds will only be issued for a product that is returned in the original form that it was purchased in.

In reference to exchange or refund on teaware and accessories, items must be unused, in their original packaging, undamaged, and in new condition upon receipt to our warehouse to receive a full refund. Again, we recommend you insure the shipment.

Refund submissions are processed on receipt of the goods and take 5-7 business days (depending on banking institutions and merchant providers) to process.

No refunds are given for workshop or challenge kits after they have left our facility and have a valid tracking number. 

Please contact us at (929) 266-9223 or by email and we will help facilitate returns or exchanges. 

 

Price Changes

We reserve the right to adjust pricing for our products and subscriptions in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms, any price changes to your subscription or purchase of product(s) will take effect following email notice to you.

 

Your Results Will Vary

Every person has a different body and history, and, therefore, individual results will vary from customer to customer. WHILE BOUGIE GARDEN APOTHECARY™️ PRODUCTS HAVE HELPED THOUSANDS OF PEOPLE, YOUR INDIVIDUAL RESULTS WILL VARY DEPENDING UPON A VARIETY OF FACTORS UNIQUE TO YOU, SUCH AS YOUR HEALTH, GENETICS, DIET, AND LEVEL OF EXERCISE. IF YOU ARE NOT SATISFIED WITH YOUR RESULTS, YOUR ONLY REMEDY IS TO RETURN THE PRODUCT FOR A REFUND OR EXCHANGE IN ACCORDANCE WITH THE SATISFACTION GUARANTEED 30-DAY RETURN POLICY SET FORTH ABOVE. Remember that exercise and a healthy diet are an important part of any lifestyle!

 

No Medical Diagnosis or Treatment

Finesse Life Holistics LLC dba Bougie Garden Apothecary™️ is committed to helping you lose weight and improve your lifestyle. You understand, however, that our products and the statements on the website have not been evaluated by the Food & Drug Administration or medical professionals, and our products and the information on the Website are not intended to diagnose, treat, cure or prevent any health problems, illnesses, or diseases. The information on the Website or provided to you in emails or other communications is designed for informational purposes only and is not intended to be a substitute for informed medical advice or care.

 

You further understand that our products are not intended for use by persons under eighteen (18) years of age and that the products are not to be used to treat any type of medical condition or health problem. You agree that you will cease immediately from using our products if you experience any ill effects or unintended side effects of any product. Bougie Garden Apothecary™️ does not warrant or represent that all information about our products is error-free. All product specifications, performance data, and other information on the Website is for informational and illustrative purposes only, and do not constitute a guarantee or representation that the Products will conform to such specifications or performance data. Bougie Garden Apothecary™️ does not warrant or represent that our products will provide you with any particular benefits, or that your results will match those of others who use our products. The representations and product disclaimers described above are inapplicable where prohibited by law.

Testimonials, Reviews, and Suggestions

Bougie Garden Apothecary™️ may use testimonials and/or product reviews in whole or in part together with the name and state/country of the person submitting it. Testimonials may be used for any form of activity relating to Bougie Garden Apothecary™️’s products, in printed and online media, as Bougie Garden Apothecary™️ determines in its absolute discretion. Testimonials represent the unique experience of the customers submitting the testimonial, and do not necessarily reflect the experience that you may have using our products. As noted above, your results will vary depending upon a variety of factors unique to you, such as your health, genetics, diet, and level of exercise.

 

Anything that you submit or post to the Website and/or provide us, including without limitation, photographs, testimonials, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, “Submissions”) is and will be treated as non-confidential and non-proprietary, and we shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, and create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. You represent and warrant that you are the owner or have sufficient rights to share the Submissions with us.  All Submissions shall automatically become our sole and exclusive property and shall not be returned to you.

 

Additionally, Bougie Garden Apothecary™️ reserves the right to correct grammatical and typing errors, to shorten testimonials prior to publication or use, and to review all testimonials prior to publication or use. Bougie Garden Apothecary™️ shall be under no obligation to use any, or any part of, any testimonial or product review submitted. If you submit a testimonial, you are confirming that you have read, understood, and agree to these Terms. If you disagree with any part of these Terms, do not submit a testimonial.

TERMS AND CONDITIONS

This website is provided “as is” without any representations or warranties, express or implied.  Bougie Garden Apothecary™️ makes no representations or warranties in relation to this website or the information and materials provided on this website.  

  • Without prejudice to the generality of the foregoing paragraph, Bougie Garden Apothecary™️ does not warrant that:

  • this website will be constantly available, or available at all; or

  • the information on this website is complete, true, accurate, or non-misleading.

Nothing on this website constitutes or is meant to constitute, advice of any kind. We do not treat, cure, prevent or diagnose illness, nor is any of the information or products listed by Bougie Garden Apothecary™️ intended to treat, cure, prevent or diagnose any medical issues.  If you require advice in relation to any medical matter you should consult an appropriate health care professional. 

 

Limitations of liability:

Bougie Garden Apothecary™️ will not be liable to you (whether under the law of contract, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • for any indirect, special or consequential loss; or

  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if Bougie Garden Apothecary™️ has been expressly advised of the potential loss.

 

Exceptions:

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Bougie Garden Apothecary™️'s  liability in respect of any:

  • death or personal injury caused by Bougie Garden Apothecary™️'s negligence;

  • fraud or fraudulent misrepresentation on the part of Bougie Garden Apothecary™️; or

  • matter which it would be illegal or unlawful for Bougie Garden Apothecary™️ to exclude or limit, or to attempt or purport to exclude or limit, its liability. 

 

Reasonableness:

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.  If you do not think they are reasonable, you must not use this website.

 

Other parties:

You accept that, as a limited liability entity, Bougie Garden Apothecary™️ has an interest in limiting the personal liability of its officers and employees.  You agree that you will not bring any claim personally against Bougie Garden Apothecary™️'s officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Bougie Garden Apothecary™️'s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Bougie Garden Apothecary™️. 

 

Unenforceable provisions:

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

  

Ownership of copyright:

The copyright in this website and the material on this website and the Bougie Tea Party app (including without limitation the text, computer code, artwork, photographs, images, music, audio material, video material, and audio-visual material on this website) is owned by Bougie Garden Apothecary™️ and its licensors.

 

Copyright license:

Finesse Life Holistics LLC DBA Bougie Garden Apothecary™️ grants to you a worldwide non-exclusive royalty-free revocable license to:

  • view this website and the material on this website on a computer or mobile device via a web browser;

  • copy and store this website and the material on this website in your web browser cache memory; and

  • print pages from this website for your own [personal and non-commercial] use.

Bougie Garden Apothecary™️ does not grant you any other rights in relation to this website or the material on this website. In other words, all other rights are reserved.

For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast or show or play in public this website or the material on this website (in any form or media) without Finesse Life Holistics dba Bougie Garden Apothecary™️'s prior written permission.   

 

Data mining:

The automated and/or systematic collection of data from this website is prohibited.

 

Permissions:

You may request permission to use the copyright materials on this website by writing to hello@finesselifeholistics.com or 901 Sunrise Ave, Suite A16, Roseville, CA 95661.

Enforcement of copyright:

Finesse Life Holistics DBA Bougie Garden Apothecary™️ takes the protection of its copyright very seriously.

If Bougie Garden Apothecary™️ discovers that you have used its copyright materials in contravention of the license above, Bougie Garden Apothecary™️ may bring legal proceedings against you seeking monetary damages and an injunction to stop you using those materials.  You could also be ordered to pay legal costs.

If you become aware of any use of Finesse Life Holistics DBA Bougie Garden Apothecary™️'s copyright materials that contravenes or may contravene the license above, please report this by email to hello@finesselifeholistics.com or 901 Sunrise Ave, Suite A16, Roseville, CA 95661.

 

Infringing material:

If you become aware of any material on the website that you believe infringes your or any other persons, please email hello@finesselifeholistics.com or write us at 901 Sunrise Ave, Suite A16, Roseville, CA 95661.

 

Copyright © 2019-2020 Bougie Garden Apothecary™️

Email us for more information:info@finesselifeholistics.com

© 2020 by Finesse Life Holistics LLC DBA Bougie Garden Apothecary™️ | 1520 E Covell Blvd, Suite B5-428, Davis, CA 95616 | (929) 266-9223 | Terms and Conditions